Effective Date: 01.09.2017
At Family Restaurants Andreou Co Limited(“McDonald's”), we respect your concerns about privacy. This Privacy Statement (“Statement”) describes the personal information practices of McDonald's with respect to information about our customers and others who visit our restaurants, web sites and mobile apps, including the types of personal information we collect, how we may use this information, and with whom we may share it.
For the purposes of the Processing of Personal Data (Protection of Individuals) Law of 2001 as amended from time to time, Family Restaurants Andreou Co Ltd ('McDonald's, 'we' or 'us') is the 'data controller' (i.e. the company who is responsible for, and determines the purpose and manner of personal data processing).
We may collect personal information about you when you visit one of our restaurants, use McDonald's web sites (“Sites”), or use our web or mobile device applications (“Mobile Apps”). We refer to our Sites and Apps collectively as “Online Services”.
The types of personal information we collect may include:
The circumstances in which you provide personal information may include when you:
The providers of third-party apps, tools, widgets and plug-ins on our Online Services, such as Facebook "Like" buttons, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.
McDonald's Online Services and in-restaurant technologies may collect precise information about the location of your mobile device or computer using geolocation and location presence awareness technologies such as GPS, Wi-Fi, Bluetooth, or cell tower proximity. For most mobile devices and computer systems, you are able to withdraw your permission for McDonald's to acquire this information on your location through the device or Web browser settings. If you have questions about how to disable collection of precise location information, we recommend you contact your mobile device service provider, the device manufacturer, or your Web browser provider. Please note that certain Online Services and in-restaurant technologies may not function properly without precise location information. If you would like us to delete location information we have collected that is identifiable to you, please contact us at the email or postal address listed below. Please note that we may be required by law to retain certain information.
We may combine personal information that we collect with information we receive from other sources, information about your prior transactions with McDonald's and information that is automatically collected.
McDonald's may use the personal information we collect to:
We use automated information for purposes such as to (i) personalize the visitor experience in our restaurants or on our Online Services, (ii) deliver content (including advertising) tailored to our users' interests and the manner in which our users browse our Online Services or in-restaurant technologies, and (iii) manage our business. We also use this information to help diagnose technical and service problems; administer our Online Services; identify users of our Online Services; identify a device for fraud prevention purposes, to target advertising or to personalize users' experiences; and gather demographic information about our users. We also use automated information to determine usage patterns and how we may tailor our Online Services to better meet the needs of our users.
We may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
McDonald's does not sell or otherwise share personal information about you, except as described in this Privacy Statement.
McDonald's may share personal information within the McDonald's Family. The McDonald's Family includes McDonald's Corporation, its affiliates, subsidiaries, suppliers, vendors, and franchisees. Members of the McDonald's Family that receive this information from McDonald's are not authorized to use or disclose the information except as provided in this Privacy Statement.
McDonald's may share personal information with vendors that provide services to McDonald's, such as fulfilling orders, processing payments, providing data processing and other information technology services, administering promotions, contests, prize draws and sweepstakes, conducting research and performing analytics, and personalizing individual McDonald's experiences. We do not authorize these vendors to use the personal information or to disclose it for any purpose other than to perform services on our behalf.
Circumstances may arise where, whether for strategic or other business reasons, McDonald's decides to sell or transfer all or a portion of our business. We may transfer information we have collected and stored, including personal information, to the party or parties involved in the transaction as part of that transaction.
McDonald's reserves the right to use or disclose personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of our Online Services and in-restaurant technologies, to bring or defend against legal claims, to protect the rights, interests, safety and security of McDonald's, McDonald's employees or franchisees, or members of the public, or in connection with the investigation of fraud, illegal activity or violation of McDonald's policy.
McDonald's understands the importance of privacy of users of our Online Services. We are especially committed to protecting the privacy of children who visit or use our Online Services. This Privacy Notice for children is designed to answer your questions regarding our practices with respect to personal information we collect through our Online Services from children under the age of 18.
Our policy is not to process personal information from children under the age of 16, unless for a specific activity where the consent of the child's parent or guardian has been secured in advance.
A. What Personal Information Does McDonald's Collect?
We may collect personal information, such as name, postal address, email address, phone number and date of birth from children as part of an activity. For example:
B. How Does McDonald's Use the Personal Information It Collects?
We use email addresses submitted by a child in order to respond to the child's request or to notify the child if he or she has won or lost a contest, competition, prize draw, or sweepstakes they entered. We also use the child's name, postal address, email address, phone number and date of birth to process a child's online order. In case we collect the email address of a child's parent or guardian we use the said email address in order to provide the parent or guardian with notice of our practices or to seek the parent's or guardian's consent.
C. How Does McDonald's Share Personal Information?
We may share a child's personal information with third parties to the extent reasonably necessary to protect the security or integrity of our Online Services, take precautions against liability, or respond to judicial process or requests from other governmental authorities, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.
We also may share personal information collected from children with vendors that perform services for McDonald's. These services may include hosting our Sites, providing technical services to McDonald's, fulfilling requests or administering a contest, competition, prize draw, or sweepstakes and processing of payments. We do not authorize such vendors to disclose the personal information we share with them other than as necessary to perform the relevant service for McDonald's.
D. Requests from Parents Regarding Our Children's Privacy Practices.
Parents may review personal information we have collected from their child that has not been deleted and can request that the personal information be deleted from our records if it has not been already. Parents also may refuse to permit further collection, processing or use of their child's personal information, when the parent has previously provided consent. To do so, please contact us at the address, telephone number or email address provided below with your request.
E. Who Should I Contact with Questions about Children's Privacy?
We urge parents to regularly monitor and supervise their children's online activities. If you have any questions about our children's privacy practices, please contact us at
Privacy at McDonald's
If at some point you have opted-in to marketing communications, you can elect not to receive marketing communications from McDonald's by following the opt-out instructions in the marketing communications we send you by unsubscribing or contacting us at the address, telephone number or email address provided below. Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your transactions, accounts with McDonald's and any contests, competitions, prize draws, or sweepstakes in which you have enrolled.
If at any time you would like to access, correct, or delete personal information we have collected from you or which is or was processed by us, please contact us at the email or postal address listed below. In certain circumstances, including when required by applicable law, we will comply with your request. Please note that we may be required by law to retain certain information. Before McDonald's is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request.
Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this Site.
We may also use certain technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail.
Please note the following:
On our Online Services, we may collect information about your online activities for use in providing you with advertising tailored to your individual interests, provided you have opted-in to marketing communications. This section of our Privacy Statement provides details and explains how to exercise your choices.
Please note that even if you opt out, you will continue to receive advertisements, but they will not be tailored to your specific interests.
McDonald's is committed to taking appropriate measures designed to keep personal information secure. We have in place organizational, technical, administrative, and physical procedures designed to protect personal information from accidental, unlawful or unauthorized destruction or loss, unauthorised dissemination, access, disclosure, use, alteration, or corruption and any other form of unlawful processing. Such measures aim to ensure a level of security which is analogous to the risks involved in the processing and the nature of the personal information being processed. While we take efforts to safeguard our information systems, no website, mobile application, computer system, or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
We retain personal information for the period of time necessary to fulfill the purposes outlined in this Privacy Statement and per McDonald's records retention policies unless a longer retention period is required or permitted by law.
McDonald's is a franchisee in the McDonald's Family, a global organization with business processes, management structures and technical systems that cross borders. As such, we may share information about you within the McDonald's Family and transfer it to countries in the world where the McDonald's Family carries on business in connection with the uses identified above and in accordance with this Privacy Statement. These countries may not have the same level of legal data protection as the country in which you initially provided the information.
We may change this Privacy Statement from time to time. If we change the Privacy Statement, we will post the revised version here and change the “Effective Date” listed at the top of this Privacy Statement. We encourage you to check here periodically for the most up-to-date version of our Privacy Statement.
Privacy at McDonald's: