FAQ

How do I reset my password if I have lost or forgotten it?

If you forget your password, that′s OK! Just click on the "Forgot Password?" link on the Sign In page and follow the instructions. An email containing further instructions will then be sent to your registered email. Please check your ‘Spam’ folder or ‘Junk email’ folder to make sure that our email has not been filtered out.

I am new to McDelivery™. How do I set up my account?

Click on “I′m a new customer. Enter delivery address” located on the right side of your screen. Enter your delivery address, contact details and agree to our terms and conditions. Your account is now ready.

How much time does it take for McDelivery™ to arrive after ordering?

We try to deliver as fast as possible to meet your needs. Please refer to the "Track Order" system on this website, as it will give you an approximate time of delivery.

How do I change my stored delivery addresses?

Your stored delivery addresses can be modified by clicking "Change / Add Address" but you can only add up to 5 delivery addresses in total. If you need to add more, just delete an existing address you might not need.

Can I change the email address for my account?

We are sorry but this feature is not available for now. Please register a new email account to start ordering.

Can I contact McDonald′s™ to change the email address for my account?

For security reasons, McDonald′s™ cannot access your email account.

I′ve forgotten/cannot log in with my email address registered previously on www.mcdelivery.com.cy. What must I do?

Try pressing the “Forgot Password?” link. If you do not receive any email with instructions then you might have initially entered a wrong email address. Try registering a new account again with the same email address or a different one. For further support, you may contact us at support@mcdonalds.com.cy.

How do I start ordering?

Click on ‘START NEW ORDER’ on the right side of the main page banner.

Can I place an advance order?

Yes, you may place an advanced order as long as the delivery time you enter is during McDelivery™ hours of operation and with a minimum of 1 hour and a maximum of 7 days before your requested delivery time. You will receive a confirmation email once you submit the order. Please check your ‘Spam’ folder or ‘Junk email’ folder to make sure that our email has not been filtered out.

How do I place an advance order?

Click on ‘Order in Advance’ on the right side of the main page banner under ‘START A NEW ORDER’. Choose items from the menu and click the ‘Check out’ button when you′re done. You will need to sign in order to be able to select menu items and add them to your basket.

Is there a delivery surcharge?

A surcharge applies for every order made through McDelivery™. There will be a surcharge of €2.00 for orders made through www.mcdelivery.com.cy or via call centre (77772626).

Is there a minimum order value for delivery?

Yes, a minimum order applies to all McDelivery™ orders which is €8.00 excluding the €2.00 Delivery Charge.

Do you offer the same menu options for McDelivery™ as in the restaurants?

Except for some items that cannot be delivered, most of our menu is available. You can check our McDelivery™ menu by clicking on the "Browse Menu" tab on this page.

Can I make changes or cancel my order after it has been placed?

Unfortunately not. Once the order is confirmed on McDelivery™ website, it cannot be cancelled. However, you can call the McDelivery™ Call centre at 77772626 and we will try our best to accommodate your request, however, once the order has been dispatched from the restaurant, it cannot be modified or cancelled under any circumstance.

What are the payment options available to me?

You have to pay by cash to the delivery person who arrives at your doorstep. The feature to pay with a credit card online is coming soon.

How do I check the status of my order?

Click on ‘Track my Order’ from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your order was placed).

Where can I change my account info?

Once you′ve signed in to the site with your username and password, select "My Account" from the top menu. You can change your account information there.

When can I order McDelivery™?

McDelivery™ is available 7 days a week from 11:00am to 1:00 am.

Is there a limitation to McDelivery™ orders?

Orders exceeding €100 are considered bulk orders and cannot be placed through McDelivery™ website. Such orders can only be placed by calling the McDelivery™ Call Centre at 77772626. Orders between €60 and €100 can be placed online but a McDelivery™ representative will call back to confirm your order. In order to ensure customer satisfaction, we would appreciate if large orders could be made in advance.

How will I know when the restaurant received my Online Order?

Click on ‘Track my order’ from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your order was confirmed). If you′re still unsure about your order, you can always call McDelivery™ at 77772626 to check on your order.

McDonald′s does deliver to my area but my address is not found in the search results. What should I do?

Please call McDelivery™ 77772626 to assist you and place your order through the call centre. You may also contact support@mcdonalds.com.cy for additional support. Please note that the “Building Number” field accepts only numbers and no letters. If letters are added, it will state that we cannot deliver to you. For Example if your house number is 15A, you will have to enter 15 only and write 15A in the “Address Remarks” field.

What do I do if my order arrives with missing items?

In a rare situation of such nature, please call McDelivery™ 77772626 and inform our customer service personnel. We will then arrange for the items to be delivered to you.

Do you offer discount cards?

Unfortunately we do not offer discount cards or membership card benefits. McDonald′s™ always strives to offer our customers the best value for money.

Can I redeem a free offer coupon on McDelivery™?

Please check if the Promotional voucher states that it is also valid for McDelivery™. Unfortunately, we do not accept “Be Our Guest” cards with our McDelivery™ Service. These can be only be redeemed in our restaurants or at Drive Thru. Please refer to the Terms and Conditions found on the coupon for more information.

Still need help?
Please contact our McDelivery Call Centre at 77772626 or email us at support@mcdonalds.com.cy.

How does McDelivery™ Work?